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Clarity
Simple structure. Clear language. No jargon.
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HomeAbout
About & our approach
Helping teams think clearly when conversations matter most
Small & Simple Steps is a communication education organisation built on one belief: small, practical changes in how we listen and respond can transform how teams work together.
Our story
Grounded in practice, shaped by experience
Small & Simple Steps was founded by Delia McPhillips, an experienced clinician and educator whose work is grounded in palliative care. Years of supporting people through some of the most difficult conversations of their lives showed her how much communication shapes safe, compassionate care.
She also saw how often stress, pressure and emotion pull those conversations off track, for patients, families and colleagues alike. Small & Simple Steps was created to give teams a clear, practical way back.
The aim is not to provide scripts, but to support clearer thinking in challenging situations.
Our approach
Awareness, reflection and small practical changes
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No single “right” way
We help people build awareness of themselves and others rather than teaching one fixed way to communicate.
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A safe space to reflect
People choose what they share. Learning happens through discussion, stories and personal reflection.
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Building blocks
Each part builds on what came before, so learning is layered and lasting.
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Small steps, real change
The focus is on small changes people can make tomorrow, not perfect answers.
Core values
What guides our work
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Emotional awareness
Recognising stress and emotion without judgement, so conversations stay on track.
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Working together
Supporting teams to think clearly, make decisions and work well together.
How we’re structured
Deliberately small, with light-touch governance
Clear roles keep the work safe, consistent and values-led.
Founder & Lead Educator
An experienced clinician and educator with postgraduate qualifications in professional adult education and communication.
Associate Facilitators
Carefully selected, trained and supported to deliver the work in line with the Small & Simple Steps approach.
Operational & Governance Support
Simple systems support delivery, oversight and continuity without unnecessary complexity.
Next steps
Working together starts with a conversation
Tell us about your team and we’ll explore what fits.